EXERCISE YOUR RIGHTS AS A PATIENT: INDEPENDENT MEDICAL REVIEW & COMPLAINT PROCESS

https://youtu.be/xsE52CLPOcQ

Complaint Process: First, try to resolve the issue directly with your provider or with the hospital. If you’re unable to resolve the issue to your satisfaction, use the steps below to guide you.

Help center phone number:

1-888-466-2219

IF NOT RESOLVED YOU CAN:​​

• ​File a Grievance/Complaint with your Health Plan

• File an Independent Medical Review Complaint w/ CA Dept. of Managed Health Care

• File a Complaint with California Department of Public Health

• File a Complaint with California Department of Fair Employment and Housing​

• File a Complaint with the Medical Board of CA