Complaint Process: First, try to resolve the issue directly with your provider or with the hospital. If you’re unable to resolve the issue to your satisfaction, use the steps below to guide you.
Help center phone number:
1-888-466-2219
IF NOT RESOLVED YOU CAN:
File a Grievance/Complaint with your Health Plan
File an Independent Medical Review Complaint w/ CA Dept. of Managed Health Care
File a Complaint with California Department of Public Health
File a Complaint with California Department of Fair Employment and Housing
File a Complaint with the Medical Board of CA
